Customer Support Professional
Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Duties and Responsibilities:
Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.
Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy.
Extend contact to promote and sell products or services as required by assigned queue.
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Información de la Empresa |
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Stream Global Services
Call Center Industry
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Más información del puesto |
| País |
República Dominicana |
| Ciudad |
Distrito Nacional, Santo Domingo |
| Salario mensual |
de 23,500.00 a 0.00 |
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| Area |
Telecomunicaciones |
| Industria |
Servicios |
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Beneficios |
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• Seguro Médico
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• Bono Adicional
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• Subsidio de Comida
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• Plan de Pensiones
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• Transporte
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• Entrenamientos
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Otros Beneficios |
| Full Time/ Part Time positions available
Positions available in San Isidro and City Center.
Competitive salary.
Hiring Bonus.
Attendance bonus.
Performance Bonus.
School Credit Refund.
Meal Subsidy.
PM Door to Door transportation.
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Requisitos para aplicar a este puesto |
| Edad |
De 16 a Indistinto años. |
| Sexo |
Indistinto |
| Licencia de conducir |
Indistinto |
| Profesión |
Indistinto |
| Idioma |
Inglés - Hablado - Avanzado (Obligatorio)
Inglés - Escrito - Avanzado (Obligatorio)
Inglés - Hablado - Avanzado (Obligatorio) |
| Vehiculo propio |
Indistinto |
| Lugar de residencia |
Indistinto |
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Otros Requisitos |
| Excellent english level (advance conversation level w/ non spanish speakers)
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
High school diploma.
Equivalent education or experience may be substituted for any of the above. |
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Fecha de publicación |
| 09-Jan-2012 |
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